Return policy

If the received packages were damaged or unsealed, please refuse the delivery. Under the provisions of art. 10 letter c) from O.G. no. 130/2000, pharmaceutical products supplied cannot be returned because of their nature, these can deteriorate or expire rapidly.

For other products, except pharmaceuticals terms apply according to Ordinance no. 130/2000 on the legal regime "Consumers have the right to notify in writing to return the delivery without penalty and without giving any reason, within 10 days after receiving the product."

A notification must be dated, signed and sent by post at the headquarters of Sun Wave Pharma, address: Floreasca Street, No. 169 P1, 3rd floor, Sector 1, Bucharest.

In the above situation, you will return the product using the same transport service to dispatch within the period prescribed above, the purchased product in the original packaging, without showing any sign of damage or wear. Shipping costs will be supported by the consumer and please keep proof of delivery of the package returned to end the analysis of possible complaints, and if the goods returned to the repayment of money.

Goods must be returned in their original packaging. By opening the delivered individual packages, you certify that you agree with these conditions and that the ordered products meet your requirements.

Sun Pharma Wave undertakes to return the client the amounts charged for returned products within maximum 30 days from the date of termination by your order.

Only the product value will be reimbursed, without shipping charges.


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